Shipping & Return Policy
Accepted Payment Methods
- Credit Cards: Visa, MasterCard, Discover, American Express, JCB.
- Gift Cards
**If you are using a Prepaid Gift Card, please make sure to register the card to yourself and your address prior to using it in our store!**
We cannot refund another form of payment if a gift card was used at checkout.
Note: If you are paying with PayPal, we will only ship to the confirmed addressed that has been established by that account.
The shipping address cannot be changed after it's placed.
If you would like to cancel your order, please call us at (623) 473-9455 and leave a voicemail with your name and order number. If you choose to email, know that we might not see your email in time and cannot assist once the package has left our headquarters and the order will ship as is.
Shipping & Handling
We process orders Monday through Friday and can get all of your products/gear out of our headquarters within 3-5 business days.
We currently do not offer expedited shipping options until further notice.
Business Days are Monday through Friday, Mountain Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a chance that it could take the full 5 business days (sometimes a day or two longer) to get these orders out of the headquarters as we are a rapidly growing small company.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow at least 48 hours for the carrier to scan your package into their system.
If you attempt to track your package within the first 48 hours of it leaving our headquarters and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page. If you do not see tracking information after the first 48 hours, please give us a call at (623) 473-9455!
Generally, domestic orders are delivered within 3-5 business days depending on the service you chose at checkout.
Because the USPS and UPS estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us nor the USPS or UPS.
International orders can take anywhere from 7-21 business days (depending on the destination) to arrive once confirmed in transit by our international shipping carrier.
Note: Transit times do not include the time taken to prepare your order before shipment!
If a package is returned to us due to an incorrect or incomplete addressed, is marked "unclaimed" or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our headquarters and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.
We charge you in US Dollars. Once payment has been processed by your local bank, they then convert the charge into your currency.
VAT, Taxes, and Duties. We do not calculate or collect taxes/duties at time of payment. It is the purchaser’s responsibility to check and abide by their countries local regulations and policies. It is the responsibility of the purchaser to be sure the Customs Department in the receiving country permits the contents of your order to enter your country and if duties/tariffs are collected upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations, taxes, or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.
Note: You, as a customer, are responsible for paying any applicable taxes or duties that may apply.
Magnicore Energy offers tracking and final delivery to the following countries: Australia, Austria, Bahrain, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland and the United Arab Emirates.
For countries where parcel tracking services are not available, we cannot be held responsible for non delivery.
Note: We cannot ship to: Guatemala, Iceland, Jamaica, Latvia, Mexico, Morocco, Norway, South Africa, OR ANY OVER SEAS PACK-STATIONS.
Lost Or Stolen Packages
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our headquarters.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office or UPS store for assistance. We only see what the tracking page says, BUT your local post office/UPS store can definitely give you more information.
Refund & Money Back Guarantee
Magnicore Energy stands behind the products we sell. We recognize that although our products have excellent consumer satisfaction, there is no one product that works for everyone.
Unfortunately, we can’t take back open product simply because Magnicore Energy is consumable and could have been tampered with after opening.
Requirements for a Refund
- Item(s) must be unopened and in its original condition (e.g., Energy Formula Tubs, Packets, etc. must be sealed and apparel must be unused);
- Item(s) must be returned in all original packaging and with accessories and paperwork;
- Item(s) must be returned using an insured and traceable shipping method;
- The product(s) must have been purchased directly from: DrinkMagEnergy.com
Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of July 1st, 2019, the return must be postmarked by July 31st, 2019)
***Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
We strongly encourage you to call us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.
Incorrect Or Damaged Orders
We always strive to pack all orders perfectly, but let’s face it, human error is inevitable and things can happen throughout your packages journey! Please let us know within 2 days of receiving your order by phone or email of any error/damages.
In either case, we will require you to send us an image via email to Info@DrinkMagEnergy.com of the items received, the packaging your order arrived in, and your invoice. Once we receive those images, we will contact you via email with the options available to you.
Note: Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), or non-standard usage or negligence.
If you are advised by a Magnicore Energy representative to return your package or any items back to us, please address them as follows:
MAGNICORE LABS LLC
3101 N Central Ave
Phoenix, Arizona 85012
This page was lasted updated July 14th, 2019